Last updated: 12 May 2026
We offer a 30-day return window — you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
Because our products are designed to be used by pets and rest directly against your dog, any item that has been opened, used, washed, or soiled cannot be returned for hygiene reasons — unless it is faulty (see "Faulty or incorrect items" below).
Every return must be requested and approved by us before anything is sent back. To request a return, email us at support@chewlax.com with your order number and the reason for your return. If your return is approved, we will reply with the correct return address and instructions on how to send your item.
Please do not post items back to the address your order arrived from. Items returned without an approved return request, or sent to any address other than the one we provide, may be refused, may not be returned to you, and may not be refunded.
We do not provide prepaid return labels. You are responsible for arranging and paying for your return — we strongly recommend a tracked Royal Mail service, as we cannot be held responsible for items that are lost or damaged on their way back to us.
A £10 return handling fee is deducted from your refund on change-of-mind returns. Original delivery charges are non-refundable.
Please inspect your order as soon as it arrives. If your item is faulty, damaged, or not what you ordered, email us at support@chewlax.com straight away and we will make it right with a replacement or a full refund. Your statutory rights under the Consumer Rights Act 2015 are not affected by this policy.
The following cannot be returned:
Nothing in this policy affects your legal rights. If you are based in the UK or the European Union, you have a legal right to cancel a distance purchase within 14 days of receiving it, and a further 14 days to return it. Where this applies, the item must be returned in a resaleable condition, you are responsible for the cost of return, and we may reduce your refund to reflect any loss in value caused by handling the item beyond what is necessary to check it. Valid refunds are issued within 14 days of us receiving the item back.
We do not offer exchanges.
Once we have received and inspected your return, we will let you know whether it has been approved. If approved, we will refund your original payment method within 14 days, less any return handling fee and any reduction for loss of value. It can take additional time for your bank or card provider to process and post the refund.
If you have any questions about your return, email us at support@chewlax.com.