Shipping & Delivery Policy

Last updated: 12 May 2026

Shipping times vary depending on your location. Some remote areas may take a little longer, but we do everything we can to get your order to you as quickly as possible.

Estimated timelines

• Order processing: within 48 hours (business days)
• Delivery (UK & EU): approximately 4–11 days, depending on your location

We work with trusted courier partners to keep shipping fast and reliable, even during busy periods.

Delivery details

• Email address: To avoid delivery delays, please provide a valid email address at checkout so we can send your order confirmation and tracking.
• Shipping address: Please double-check your details before completing checkout. We are not responsible for parcels sent to an incorrect address provided by the customer.
• Separate shipments: Orders with multiple items may ship separately for faster delivery. If this happens, you'll receive separate tracking numbers — one for each parcel.
• Missed delivery: If you are not home, couriers may leave your parcel in a safe place or with a neighbour. Where you have authorised delivery to a safe or alternative location, we cannot be responsible for any loss or damage once the parcel has been left there.

Order confirmation

Once your payment is processed, you'll receive a confirmation email with your order details. After this point, your order moves into packing and we may not be able to stop or change it before dispatch. This does not affect your right to cancel or return your order under our Returns & Refunds Policy or your statutory rights.

Delayed or damaged parcels

If your parcel is delayed, lost, or arrives damaged, please contact our support team and we'll help put it right. We may ask for a photo or a few details so that we can take the matter up with the courier on your behalf.

Need help?

Reach out to us at support@chewlax.com and one of our team will assist you.